Engage · Customer Communications
Keep every customer coming back.
Engage automates the customer conversations that drive your service drive — reminders, recalls, follow-ups, and campaigns — all from one place, built for automotive dealerships.
Why Engage
Three things your service drive will love.
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Automated campaigns
Set it once, reach customers automatically. Service reminders, WOF prompts, and post-service follow-ups — triggered the moment they're due.
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Recall & compliance management
Outstanding recalls handled by vehicle or by customer, with full audit trails so nothing slips through the cracks.
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Multi-channel delivery
Reach customers the way they prefer — email, SMS, and print — selected per campaign and tracked in one results view.
Workflow
From template to send in five steps.
Engage walks your team through the same flow whether you are scheduling service reminders or a one-off recall push.
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1
Campaigns
Pick a template from your catalogue — reminders, recalls, bookings, and extracts — organised by category so the right campaign is one click away.
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2
Methods
Turn on email, SMS, letter, or tasks per campaign. Open the template editor to tune copy and merge fields for each channel.
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3
Parameters
Define dates, branches, franchises, and audience filters. Lists and dropdowns stay aligned with your dealer system so teams choose values they already rely on.
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4
Results
Preview the recipient list, spot duplicates, and switch channels per row before anything leaves your dealership.
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5
Send
Send now or schedule. Delivery status and channel outcomes roll into reporting — no spreadsheet hand-offs.